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Shipping Options

University Store is proud to offer one flat shipping rate of $8.99. These rates apply only to domestic orders within the continental United States. Diploma frames & over-sized items will incur additional shipping fees and are not eligible for free shipping promotions. Items that have special shipping charges will include this information in the individual item description. All packages will be shipped via UPS Ground. Expedited shipping is available but requires an order specific quote. Please contact the web order department at UStoreWebOrders@georgiasouthern.edu for expedited shipping quotes.

International Shipments

For international shipments, the shipping cost will be added to the customer's order total. Small shipments to Canada will be charged $30.00 in shipping fees. APOs and other military mail will be charged $12.00 shipping. Other international orders will be quoted shipping costs via email or phone.


Web orders are pulled and processed Monday through Friday during normal business hours. Typically orders ship 1-2 business days after they are placed except possibly during high volume periods at the start of the semester. You will receive an email notifying you that your order has been processed for shipment or is ready for pick up in the store. You will be emailed a UPS tracking number at the end of the day that your order is boxed. Please allow an extra 4 to 6 business weeks for delivery of diploma frames. Diploma frames ship directly from the manufacturer.

In-Store Pickup

Web orders marked for in-store pickup will be available for pickup at the Web Order Counter. Your Eagle ID card is required for pickup of textbook orders. A driver’s license can be used to pick up any other orders.

Partial Shipments

To provide the highest level of service for our customers, orders may be shipped in partial shipments to ensure that you get your ordered items as soon as possible. We will immediately ship all items that are currently in stock at the time we process your order. All other items will be backordered and shipped as soon as those items come into stock. If your order results in multiple shipments, you will never be charged for the additional shipment costs. You will only be charged for the first shipment expense.

Customer Care

If you have questions, please e-mail us at ustore@georgiasouthern.edu or contact us by calling 1-800-861-7059.

University Store Return and Exchange Policy

  • All refunds and exchanges require a purchase receipt (printed or digital) or gift receipt.
  • All refunds will be made in the form of the original payment.
  • Gift receipts good for exchange only.
  • Merchandise must be in the same condition as it was purchased.
  • Technology items must not be opened.
  • Clearance and special order items are non-returnable.
  • General merchandise must be exchanged or refunded within 30 days of purchase.
  • Defective technology merchandise must be returned within 24 hours of purchase. Earbuds are not eligible for refund or exchange.
  • Textbooks, access codes, rental books and, eBooks must be exchanged or refunded within the first 5 days of the current semester. New book packages, access codes and eBooks must not be opened, accessed or downloaded. All Textbooks, access codes, and eBooks purchased after the first week of the semester are ineligible for refund or exchange.

Web Order Returns and Exchanges

Please see the return and exchange requirements listed above. Returns and exchanges will not be processed unless they meet the requirements listed above.

If you need to return or exchange an item please use the following address:

By United States Postal Service:



P.O Box 8003 STATESBORO, GA 30460

By UPS or FedEx:




Please include your receipt / packing list and a note giving us your name, order number, contact information, and a brief explanation of your return or exchange request including item numbers. If your return is the result of a store error, please contact our web order department at ustoreweborders@georgiasouthern.edu to receive your pre-paid UPS return label. Otherwise, please ship your return to us via a trackable service with the requested information. University Store will be happy to cover shipping costs to ship your exchanged item back to you. If there is a price difference between the items you are exchanging, we will reach out to you by phone to get a credit card number to either refund or charge your card the difference.